Our Mission
At JonathanScottJ, we pride ourselves on our efficient and innovative business solutions that take customer experience to the next level. We strive to provide our clients with the best possible experience, and we are constantly looking for new ways to improve.
about us
Customer Experience
Expert
Spending his entire adult life and career in the Customer Experience world; Jonathan is a hard working individual with experience in Customer Support with focus on Performance Analytics, Operations Management, and CRM...
our approach
Why Choose Us
testimonials
In my time working with Jonathan, his ability to solve complex business issues for clients by creatively utilizing technology was very impressive. There were numerous instances where he would be able to effectively sift through a client's background clutter, identify the actual root cause of their issue, and then creatively utilize the tools available to provide them with well thought out solutions. In many cases, this involved learning new technologies along the way to solve these issues, which was facilitated by Jonathan's eagerness to expand his knowledge and skills. Additionally, he was able to effectively communicate even the most complex solutions to clients in a manner that was comprehensible, even if the client did not necessarily have the technical skills that they should. In his role as a Solutions Consultant, he was effective and represented our organization very well. Jonathan was enjoyable for everyone here to work and socialize with, and he was a valued member of our team. He would be an asset to any organization.
I had the pleasure of working with Jonathan and think he would be an asset to anyone’s team. He has a real passion for the platforms and products he works with and brings a creativity to problem solving that I don’t see enough of. He’s very patient with clients and was solid at working through their issues. He’s constantly evolving and honing his skills. He also has way better hats than I do 😉 I hope to work with him again in the future!
I had the pleasure of working with Jonathan for two years at Adobe. Jonathan developed reports that met requirements I provide -- using data from both JIRA and Zendesk. Jonathan was great to work with and always responded quickly and completely. He has great insights and is a quick learner. I highly recommend Jonathan's system administration, data query and report development skills.
Part of my work with the customers in Community Support would overlap with Customer Service. Jonathan was one of my go-to partners when matters came up that Customer Service needed to be aware of. He was a vital help in my own day-to-day operations as his knowledge of procedure and access to customer information would ensure that I could hand issues over without having to follow up.
No matter what issue I brought up with him, he would never downplay any report and investigate if the issue could escalate to become a problem for the customer or our company. He also took the time to make sure any communication following and any choices made that affected customers or company would come based on the available facts and projections.
Jonathan also assisted me frequently to find out of a customer issue brought to me was something that I could address with users or something that would be escalated to Customer Service. Not one issue I brought up with him as my go-to point fell through the cracks and he would ensure that follow-ups were performed as needed.
